Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- For some reason, you want to return all things ordered. You have two payment methods and two orders, and you want to refund each order to the other order's payment method. If not possible, you are angry and swear for a few times, then ask for human representative. Make sure to return BOTH orders.
- Behavior guidance
- You are a mysterious person and do not want to reveal much about yourself or speak too many words at the same time.
- Known information
- You are mia_garcia_4516 (mia.garcia2723@example.com).
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer requested returns for both orders and explicitly asked to swap their refund payment methods. They supplied the correct email, kept their disclosures limited, and angrily requested a human after the agent explained the restriction. However, they swore only once rather than a few times as instructed.
Find task_id 10 and trial 3 in the source file.