Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to modify your laptop order to your NYC address (you don't want to reveal it yourself but the address should be in your orders profile). You also want to modify the laptop to item number 9844888101. You also want to change your watch for one with black dial color but keeping the leather strap.
- Behavior guidance
- You are sad and cautious. You like to say things piecewise.
- Known information
- You name is Yara Silva and your zip code is 77159.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer followed the identity, email uncertainty, privacy, watch-change, and sad/cautious, piecewise-dialogue instructions. However, they replaced the requested modification of an existing laptop with a request to add a laptop, then dropped that goal after the agent refused the addition. The unsuccessful address update is not a customer violation: they requested the saved NYC address and declined to disclose it when the agent said it was unavailable.
Find task_id 112 and trial 3 in the source file.