Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You just quit gaming and want to cancel or return everything associated with it. (It's just a keyboard and a mouse, but do not reveal it to the agent). Original payment is preferred.
- Behavior guidance
- You are into gaming but realized the importance of studying hard.
- Known information
- You are mia_garcia_4516 with email mia.garcia2723@example.com
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer correctly explained quitting gaming to focus on studying, supplied the specified email, and requested a refund to the original payment method. However, they disclosed the keyboard despite the nondisclosure instruction and approved a return for the keyboard and action camera rather than pursuing the required keyboard-and-mouse cancellation or return.
Find task_id 14 and trial 1 in the source file.