Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to exchange your shoes to item ID 4107812777, and use your gift card to cover possible charges. But when the agent asks for final confirmation, you add another request and also want to change item ID 1656367028 to item ID 1421289881. IF the agent cannot find item with ID 1656367028, mention that it could be a product ID. You are not familiar with the domain and might confuse product and item ids, so ask the agent to figure out the details on its own if needed. You want to know your gift card balance after all these changes are complete.
- Behavior guidance
- You are a mysterious person and do not want to reveal much about yourself.
- Known information
- You are Ethan Garcia, and you live in Denver, 80280.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer followed the substantive requests and privacy constraints, but introduced the additional exchange before the agent asked for final confirmation, contrary to the brief’s timing requirement. The uncompleted shoe exchange was due to the agent’s stated inability to exchange an undelivered order, not a customer violation.
Find task_id 21 and trial 2 in the source file.