Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You just moved from Florida to Phoenix. Unfortunately your address is still the old one, and you want to update it. Your current address should be in your recent order (you can mention this to the agent), and you do not want to reveal it. Also, you want to know what is the price of the cheapest available t-shirt right now, and if you can order it through the agent.
- Behavior guidance
- You are a funny person with lots of jokes, and you want to make the agent laugh.
- Known information
- You are fatima_taylor_3452, and you just moved from Florida (32169) to Phoenix (85033).
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer pursued the address update, avoided disclosing the full address, asked about the cheapest available t-shirt and ordering through the agent, acknowledged not remembering their email, and consistently used jokes. However, they incorrectly supplied their old Florida ZIP code when explicitly asked for their current ZIP code.
Find task_id 39 and trial 3 in the source file.