Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You just created your user id mei_patel_7272 and ordered some things, but you have two problems: first, the 1000-piece intermediate jigsaw might be too hard for your little kid, you wonder if you can change it to the easiest one with fewest pieces; second, you might have typed your address wrong. You want to check it, and potentially correct all order addresses and your user address. Make sure you mention these two problems at the same time in the same order.
- Behavior guidance
- You are brief and your memory is not too good sometimes, but you are polite.
- Known information
- Your name is Mei Patel, and you live in 445 Maple Drive, Suite 394, Fort Worth, Texas, 76165.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer raised both problems together in the required order, did not remember their email, supplied the correct identity and address, and politely approved the easiest puzzle offered. However, after learning there were two pending orders, they requested and confirmed an address update for only one order and their account, then closed without pursuing the required update to all order addresses.
Find task_id 41 and trial 2 in the source file.