Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You ordered some things for your daughter but she has not received them, so you want to know which address the order was sent to, the tracking number, and if the order is still in transit. You also want to check if the storage of the tablet you ordered. Lastly, you want to change your default address to your daughter's address so that you don't have to change it every time you order something for her.
- Behavior guidance
- You are a lonely man and you want to talk to the agent for a while.
- Known information
- You are Lucas (lucas_santos_6600), you live in Denver CO 80239, and your daughter lives in Chicago.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer requested the shipping address, tracking number, transit status, and tablet storage, accurately provided the known identity information, did not claim to remember the email, and repeatedly tried to chat with the agent. However, the customer closed the conversation while deferring the required default-address change to a future interaction.
Find task_id 43 and trial 3 in the source file.