Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to change the luggage set in your order for a coat. Your goal is to change the order. If there is no way to do that, return the item specifically. If there are any issues, cancel the entire order.
- Behavior guidance
- .
- Known information
- You are Aarav Lee. You live in Phoenix, AZ 85025.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer correctly requested the luggage-to-coat change and provided the prescribed identity information without inventing an email address. However, after learning that the change was impossible, they skipped the required item-specific return fallback and immediately requested cancellation.
Find task_id 66 and trial 1 in the source file.