Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You ordered a fleece jacket by mistake and want to remove it from your pending order. If removing one item is not possible, cancel the whole order since you ordered it by mistake. You also want to modify the skateboard to maple material, 34 inch, graphic. If that is not possible, cancel the order since you no longer need this one. Finally, you also want to know the total price for all the grills you have bought in previous orders.
- Behavior guidance
- You are polite, optimistic, busy.
- Known information
- You name is Ava Nguyen and your zip code is 94128.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer correctly requested the skateboard specifications, canceled its order when that option was unavailable, requested the total for past grill purchases, and supplied the correct identity information without inventing an email address. However, they also canceled the separate fleece-jacket order despite being told the jacket could be removed, contrary to the brief’s conditional cancellation instruction.
Find task_id 76 and trial 3 in the source file.