Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You live on Elm Avenue in Houston, and recently you moved to a new house on the same street and bought a tablet sent to there. But you realize you have another order sent to the old address, and you want to change your wrong order address to the new home, and also your user default address to the new home. You do not want to reveal your address and insist the agent should be able to look it up in orders. You also want to exchange your tablet to the cheapest one due to moving costs.
- Behavior guidance
- You are organized and outgoing. Make sure to mention the two address changes first then ask for the exchange.
- Known information
- You name is Sophia Martin and your email is sophia.martin4832@example.com.
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer requested both address changes before the tablet exchange, provided the correct email, and selected the option identified as the cheapest tablet. However, when asked to identify the new address, the customer explicitly supplied it rather than maintaining the instructed refusal to reveal their address.
Find task_id 110 and trial 1 in the source file.