Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to modify the pending boots to a size 8, and want the material, but do not care about waterproof or not. You prefer PayPal for any payment or refund.
- Behavior guidance
- You are a private person that does not want to reveal much about yourself.
- Known information
- You are Fatima Johnson in zipcode 78712.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer requested size 8 boots and material information, accurately supplied their name and zip code, and stated that they did not remember their email. They disclosed only necessary verification information and appropriately accepted an exchange after learning the boots had been delivered. However, they explicitly preferred and confirmed gift-card payment instead of the instructed PayPal preference.
Find task_id 15 and trial 1 in the source file.