Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to modify the pending boots to a size 8, and want the material, but do not care about waterproof or not. You prefer PayPal for any payment or refund.
- Behavior guidance
- You are a private person that does not want to reveal much about yourself.
- Known information
- You are Fatima Johnson in zipcode 78712.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer requested size 8 boots and material information, correctly said they did not remember their email, and disclosed only the identity details needed for verification. However, when offered PayPal or a gift card for the price difference, they explicitly chose the gift card rather than their stated PayPal preference.
Find task_id 15 and trial 2 in the source file.