Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to exchange the bookshelf from your most recent order for a camera that is closest but not more expensive than the price of the bookshelf.
- Behavior guidance
- .
- Known information
- You are James Kovacs from San Jose CA, 95190.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer correctly requested a bookshelf-to-camera exchange, stated the price ceiling, supplied the correct name and ZIP code, and said they did not remember their email. Adapting to the agent’s stated restrictions was acceptable. However, the customer closed the conversation without expressing the required preference for the camera priced closest to the bookshelf without exceeding its price.
Find task_id 65 and trial 2 in the source file.