Exclusion describes a customer-brief filtering judgment, not an overall agent failure.
Customer instructions
- Reason for contact
- You want to exchange the bookshelf from your most recent order for a camera that is closest but not more expensive than the price of the bookshelf.
- Behavior guidance
- .
- Known information
- You are James Kovacs from San Jose CA, 95190.
- Unknown information
- You do not remember your email address
Customer-brief rejection explanation
The saved judgment used to exclude this trial from the analysis.
The customer correctly requested a bookshelf-to-camera exchange, maintained the price ceiling, supplied the required identity details, and said they did not remember their email. Accepting a future return after the agent refused the exchange was reasonable. However, the customer closed the conversation without expressing the required preference for the camera closest to the bookshelf’s price.
Find task_id 65 and trial 3 in the source file.